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Related E-Readers Questions
My kindle just quit working. It wouldn't swipe and it won't
My kindle just quit working. It wouldn't swipe and it won't take a charge. How do I exchange it for a new one? Thanks. Heidi Thompson … read more
Richard
Richard
IT Manager
IT Manager, Consultant
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My Kindle is frozen, I can't even turn it off.. The screen
My Kindle is frozen, I can't even turn it off.. The screen says to wait a moment while it starts up … read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,329 satisfied customers
My kindle paper failed to restart after I took it off the
My kindle paper white failed to restart after I took it off the charger. Is there a reset button … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Can not turn the page. can not restart. kindle paperwhite
just started 2 days ago when I was reading a book. Tried holding the start button for 40 seconds and the screen comes up with an option to restart. I try pressing restart but nothing happens. … read more
Viet - Printer Tech
Viet - Printer Tech
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I can't get my Kindle paper to unlock, I don't know where to
I don't know where to look for the model number but it is just 1 month old. There is a number on the box that is ce0700. … read more
Cory
Cory
Vocational, Technical or Trade Scho
637 satisfied customers
I don't know my log-in name. I've reset my password and have
I don't know my log-in name. I've reset my password ***** have been putting in my yahoo e-mail address, then the new password, but it won't take it....HELP! … read more
MD.SADIQUE
MD.SADIQUE
Engineer
Diploma in applied electronics
3,910 satisfied customers
My kindle paperwhite froze after I downloaded a book. I
My kindle paperwhite froze after I downloaded a book. I can't swipe to unlock. It does charge. … read more
Steve G.
Steve G.
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593 satisfied customers
Kobo reader froze. Cannot even turn it off. Rakuten only
Rakuten only information available on back and it is not yet 2 years old … read more
Simit
Simit
Bachelor's Degree
3,715 satisfied customers
It froze up, so I held down the power button and the N
It froze up, so I held down the power button and the N button simultaneously. Now, all the recent games purchased for my granddaughter are gone, the device talks to us loudly, and we can't get it to d… read more
Josh
Josh
It Support Specialist
Associate Degree
779 satisfied customers
My Kindle is stuck in reboot system now. Every time I reboot
My Kindle is stuck in reboot system now. Every time I reboot it - I get the same message. Someone in my office says my screen is broken. Even though I purchased the Kindle last July I only used it (4)… read more
Aric
Aric
Owner/Operator of a custom AV company
Run A/V and repair business for over
32,694 satisfied customers
My kindle completely froze while I was trying to download a
my kindle completely froze while I was trying to download a new book. it is relatively old so I don't mind buying a new one but need to be sure I will have all the books on my kindle available to me, … read more
Nathan
Nathan
Bachelors of Science
25,984 satisfied customers
I have a whisperlight Kindle that just stoppred working.
I have a whisperlight Kindle that just stoppred working. I've tried recharging the battery and nothing. I have a screen but can't return to the book I was reading or anything else. … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
16,521 satisfied customers
The OK button on Passcode page has stopped responding.
The OK button on Passcode page has stopped responding. Remains black. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
6,096 satisfied customers
I have the original Kindle and the screen is frozen on the
I have the original Kindle and the screen is frozen on the page i was reading...It will not turn off...will not reset… read more
Steve G.
Steve G.
Engineer
593 satisfied customers
My kindle is "hanging up" ------- getting stuck......and will
My kindle is "hanging up" ------- getting stuck......and will not respond to anything that is attempted. What in the world can I do???? This has happened about 3 times in the past 2 days. I simply can… read more
Daniel
Daniel
Bachelor's Degree
4,024 satisfied customers
for the first time my kindle is locked up. It is charged up
for the first time my kindle is locked up. It is charged up but will not turn off, turn the page either way, it just locked. the last thing done was the "Go to..." screen where I went back to the begi… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
Hi guys, my kindle has frozen. Its fully charged and the list
Hi guys, my kindle has frozen. It's fully charged and the list of books (17) is displayed and a small window is showing in front of the book list, headed Turn Wireless Off. The line below, that says S… read more
Andy
Andy
Ereader Expert
MS Electrical Engineering
1,005 satisfied customers
My sons Kindle froze up while he tried to start up his kindle.
My son's Kindle froze up while he tried to start up his kindle. The screen froze mid-startup. Now he can't turn it on or off, and he's not sure if it's using battery or not. I don't think it's on low … read more
Andy Mont
Andy Mont
Researcher
Master's Degree
251 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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