How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Boman Your Own Question
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9852
Experience:  E-Reader Technician
62741268
Type Your E-Readers Question Here...
Randy Boman is online now
A new question is answered every 9 seconds

My screen mysteriously stopped working yesterday. Obviously,

Customer Question

My screen mysteriously stopped working yesterday. Obviously, I cannot contact mayday. Can you help?
JA: What brand and model of e-reader do you have?
Customer: Kindle Fire phone
JA: What Operating System (OS) are you running on your Fire Phone?
Customer: I am an old lady! What does this mean?
JA: The Smartphone Technician will be able to walk you through that. How long has this been going on with your Fire Phone? What have you tried so far?
Customer: I purchased it in 2012
JA: Anything else you want the smartphone expert to know before I connect you?
Customer: no it was working fine Thursday morning. I tried to read Daily Mail and it would not bring up the news. Then the entire screen went blank. My last photots of my Mom is on this. She passed away on March 10th.
Submitted: 2 months ago.
Category: E-Readers
Expert:  Randy Boman replied 2 months ago.
Hi,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you.
This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.Then press or slide the power button to restart if the device does not start up again on its own. Then try