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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14999
Experience:  E-Reader Expert
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Tried to turn off my blue shade and now the whole screen is

Customer Question

Tried to turn off my blue shade and now the whole screen is dark and I cannot see anything.
JA: When did you last charge your e-reader?
Customer: overnight
JA: Have you tried a force reboot (pressing and holding the power button for a minute)?
Customer: no will do that
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: that is all
Submitted: 2 months ago.
Category: E-Readers
Expert:  info tech replied 2 months ago.

Hello

Welcome

Whilst this may be a hardware issue I am hopeful you have success doing this>>>

Please reset the kindle by holding down (or slide to the right on early kindles) the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help OR if this does not work for you.

A positive rating is appreciated thank you (rating bar of stars top of the page thank you) 3 to 5 stars and the site will release credit to me thank you.

Regards

Anthony