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Tried to turn off my blue shade and now the whole screen is…

Customer Question
Tried to turn off...

Tried to turn off my blue shade and now the whole screen is dark and I cannot see anything.

Technician's Assistant: When did you last charge your e-reader?

Overnight

Technician's Assistant: Have you tried a force reboot (pressing and holding the power button for a minute)?

No will do that

Technician's Assistant: Anything else you want the e-reader expert to know before I connect you?

That is all

Submitted: 11 months ago.Category: E-Readers
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Answered in 5 minutes by:
7/29/2017
Electronics Technician: info tech, Technician replied 11 months ago
info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 16,231
Experience: E-Reader Expert
Verified

Hello

Welcome

Whilst this may be a hardware issue I am hopeful you have success doing this>>>

Please reset the kindle by holding down (or slide to the right on early kindles) the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help OR if this does not work for you.

A positive rating is appreciated thank you (rating bar of stars top of the page thank you) 3 to 5 stars and the site will release credit to me thank you.

Regards

Anthony

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