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I cannot connect my kindle to my home wifi. It was connected…

Customer Question
I cannot connect my...

I cannot connect my kindle to my home wifi. It was connected but this morning I went to download a book and it said I wasn't connected. When I went into settings to reconnect it puts in my code and then comes up with the lock symbol and forget beside it? When I first bought my kindle it was on 3G but I connected it to my home wifi. Now I don't seem to be able to connect to anything.

Technician's Assistant: What's the make/model of your device? How old is it?

It is a kindle 3.1 and is approx 6 years old.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Yesterday I sent an email to amazon asking how I could get back to the 3G instead of my home wifi as I am about to travelling. This morning I go to download another book and this has happened.

Technician's Assistant: Anything else you want the e-reader expert to know before I connect you?

Not that I am aware. I have turned the kindle off at the settings and restarted it and tried to log on again and no luck

Submitted: 11 months ago.Category: E-Readers
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Answered in 14 minutes by:
7/29/2017
Electronics Technician: Louie, Technician replied 11 months ago
Louie
Louie, Technician
Category: E-Readers
Satisfied Customers: 13,440
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, have you considered / tried performing a software update of the Kindle? ...manually with the use of a computer?

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