Ask an E-Readers Question, Get an Answer ASAP!
Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
If you have not yet tried to power your tablet off for 30 seconds please try that first.
Press and hold the power button for 30 seconds to turn it off, then restart it again.
If that doesn't work then we can try some other options.
Please reply back and let me know if that resolves the issue?