E-Readers

E-reader questions? Ask an electronics Expert.

Ask an Expert,
Get an Answer ASAP!

I cannot connect to internet, i don't remember.4 years plus,

Customer Question
I cannot connect to...

I cannot connect to internet

Technician's Assistant: What's the make/model of your device? How old is it?

I don't remember.4 years plus

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Two days

Submitted: 11 months ago.Category: E-Readers
Show More
Show Less
Ask Your Own E-Readers Question
Answered in 16 minutes by:
7/28/2017
Electronics Technician: Louie, Technician replied 11 months ago
Louie
Louie, Technician
Category: E-Readers
Satisfied Customers: 13,430
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, re-confirm and post back with the complete make and model number of the device.

Ask Your Own E-Readers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dan T. Your Own Question
Dan T.
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 142
142 Satisfied Customers
Experience: DoD master electronics technician

Dan T. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Dan T.

Dan T.

Master Technician

142 satisfied customers

DoD master electronics technician

Mike

Mike

Technician

418 satisfied customers

6+ years support, troubleshooting, repair, and programming experience.

Steve G.

Steve G.

Engineer

593 satisfied customers

Vice President of an Electronics Repair Company

Dr. Fix-It

Dr. Fix-It

Technician

1,379 satisfied customers

... its a whole library in your hands.

Kriptokrit

Kriptokrit

E-Readers Technician

1,320 satisfied customers

Over 6 years of experience in Electronics support service.

Andy

Andy

Ereader Expert

1,005 satisfied customers

11yr exp. MS Elec Engg, Design Engineer.

Rod

Rod

Engineer

205 satisfied customers

Design Engineer, using E-books in system integration.

< Previous | Next >

Related E-Readers Questions
I have a Kindle paper, updated to 5.8.11 in Oct 2017. The 3G
I have a Kindle paper white, updated to 5.8.11 in Oct 2017. The 3G symbol does not appear at top right. I cannot access Goodreads or store. When I try to connect to Wifi a message says it connects but… read more
Harry
Harry
2,035 satisfied customers
Im out of the country. mu nook cannot get connected to the
hi Im out of the country. mu nook cannot get connected to the wifi where ham can you help me plus I forgot the password ***** my nook … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Connect register my kindle fire two years old. Two yr old,
it has bee off about two days and I have tried everything I know. Inadvertently I mash the wrong button then I was able to get on the internet. I am a novice.… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I have 4 kindles. Since today, they all indicate that the
I have 4 kindles. Since today, they all indicate that the wi-fi is strong but cannot connect withe internet. My other devices correct without problem. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I cannot log onto the internet on my kindle. Had company
I cannot log onto the internet on my kindle. Had company that used it and it is 6 or 7 years old and I do not remember my password. How can I get it reset. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My kindle informs me that i dont have sufficient wifi also i
my kindle informs me that i dont have sufficient wifi also i dont remember my password … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I cannot remember my password for my Kindle. OMOTON. About
i have not used the Kindle for a year or two, and just decided that it would be easier to put books on Kindle than carry a batch around. I would like to know how to set up a new password. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
All of a sudden, my kindle will no longer connect to my
All of a sudden, my kindle will no longer connect to my wireless router. It keeps saying authentication failed. … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
The last two e-books I purchased didn't download on my
The last two e-books I purchased didn't download on my Kindle, just on my iPad. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
My kids just got the kindle fire hd, we have 3 now. What is
My kids just got the kindle fire hd, we have 3 now. What is the best/cheapest way to get movies? Stream them or purchase them. If they are streamed then they can only be seen for a short time, right? … read more
Dr. Fix-It
Dr. Fix-It
Technician
1,379 satisfied customers
Kindle behaved sluggishly while playing EveryWord. Brief day
Kindle behaved sluggishly while playing EveryWord. Brief day or two back to normal. Then simply stopped. Cannot get home page. Only page I can get is the typewriter but cannot get anything I type in p… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
Why can I not access my wi-fi? It worked two days ago and I
why can I not access my wi-fi? It worked two days ago and I downloaded books, not it will not. Thank you for any help you can give me. Judith T.… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Hi, my name isXXXXX den Berg. Some weeks ago I purchased
Hi, my name isXXXXX den Berg. Some weeks ago I purchased two books and for some reason they did not download on my Kindle. Something to do with WiFi unavailability I think. I am in an area in the coun… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I CANNOT CONNECT O MY WIFI. i TYPE IN MY PASSWORD XXXXX IT CONTINUALLY
I CANNOT CONNECT O MY WIFI. i TYPE IN MY PASSWORD XXXXX IT CONTINUALLY SHOWS UNABLE TO CONNECT.… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Kobo app states no Internet connection. Other apps have no
Kobo app states no Internet connection. Other apps have no trouble. Further, in an attempt to solve this I went to settings and erased local data!, Now, of course, to sign in, I need email address and… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I downloaded my first 6 kindle books two days ago. I turned
I downloaded my first 6 kindle books two days ago. I turned off the wireless connection on my Kindle and now cannot connect to Internet Explorer on my computer as DEP closes the program down. If I tur… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I have the new Kindle Fire - I have had two other Kindles in
I have the new Kindle Fire - I have had two other Kindles in 4 years. I don't know how to register my new one. Never had to connect to Wi-Fi before. Help please… read more
Rod
Rod
Engineer
Graduate Certificate
205 satisfied customers
I cannot connect to the internet with my kindle. I entered
I cannot connect to the internet with my kindle. I entered my quest password. I keep getting, obtaining Ip address. If I have a personal password, I don't remember it. Can you help me?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x