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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14999
Experience:  E-Reader Expert
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Kindle won't charge more than day or two. when I opened it

Customer Question

Kindle won't charge more than day or two. when I opened it this am there is a pic of a battery.
JA: What's the make/model of your device? How old is it?
Customer: paper white I think. past xmas.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: With charging I have used 2 different cables and hooked it to wall plug and also to puter.
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: no other than am not happy.
Submitted: 2 months ago.
Category: E-Readers
Expert:  info tech replied 2 months ago.

Hello

Welcome

Whilst this may be a hardware issue I am hopeful you have success doing this>>>

Please reset the kindle by holding down (or slide to the right on early kindles) the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help OR if this does not work for you.

A positive rating is appreciated thank you (rating bar of stars top of the page thank you) 3 to 5 stars and the site will release credit to me thank you.

Regards

Anthony