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Pete, Engineer
Category: E-Readers
Satisfied Customers: 18102
Experience:  Over 16 years experience installing and repairing electronics.
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I cannot log into my books and shop it claims my internet is

Customer Question

I cannot log into my books and shop it claims my internet is the problem but it is not also the date and time is correct. Please help
JA: When could you last access your device?
Customer: I believe earlier in the week I tried to purchase a book
JA: Have you tried a Factory Reset? The e-reader expert can walk you through this to ensure you don't lose your e-books and other data.
Customer: I cannot log into any kind of customer support it says failed
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: No all seems well except the book shop area
Submitted: 2 months ago.
Category: E-Readers
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

What is the make and model number of your device?

Expert:  Pete replied 2 months ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.