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Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 38368
Experience:  Avid repairer and trouble shooter of E-Readers
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I haven't used my kindle for a year or two. Can't remember

Customer Question

I haven't used my kindle for a year or two. Can't remember password. How can I res Store?
JA: What's the make/model of your device? How old is it?
Customer: 4years or so. The model is ic 9600A-1013
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I haven't tried anything yet. Just thought I'd use it again today.
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: E-Readers
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me please which password ***** are referring to?

Is it the password ***** unlock the screen? Or to purchase a book? Or connect to the wifi network?

Please let me know

Customer: replied 2 months ago.
Unlock the screen, I think
Customer: replied 2 months ago.
I've already paid $20.
Customer: replied 2 months ago.
I need to pay more?
Expert:  Richard replied 2 months ago.

Thank you and no, no more payments are needed Carole

You will need to reset the Kindle, enter the password ***** up to 10 times and it should ask if you wish to reset it, choose yes, do the reset and it will be as a new kindle again.

You can then register it with your Amazon account and start using it again

Let me know please how you go