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Nathan
Nathan, Technician
Category: E-Readers
Satisfied Customers: 25927
Experience:  Nook, kindle & ipad expert
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My Kindle has a pop-up titled "Go To". I can't get rid of

Customer Question

My Kindle has a pop-up titled "Go To".
JA: How long has this been going on with your Kindle? What have you tried so far?
Customer: I can't get rid of it.
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: No.
Submitted: 2 months ago.
Category: E-Readers
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

Expert:  Nathan replied 2 months ago.

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work as an independent technician.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

Customer: replied 2 months ago.
The reboot did not fix my kindle.
The "GO TO" pop-up is still on the screen.
Expert:  Nathan replied 2 months ago.

Thank you for trying,

please make sure you attempted this a minimum of 5 times.

If the kindle still isn’t working properly, the next step will be a deeper level reset. If you have not charged the kindle recently or know that it is at least half full, then you should charge the battery for at least a few hours before proceeding further. Then plug the kindle into computer via usb cable, then press and hold power button for 60+ seconds, and release. The kindle will take 3-5 minutes to reload it's internal firmware. If it doesn't turn back on by itself, press power once to turn it on.