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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Kindle won't connect to internet all other devices will

Customer Question

kindle won't connect to internet all other devices will
JA: Does your network appear in the Wi-Fi list on your Kindle?
Customer: no
JA: Are other devices (computer, phone, etc.) connecting to the router?
Customer: yes
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: E-Readers
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, have you considered / tried performing a software update of the Kindle? ...manually with the use of a computer?

Customer: replied 2 months ago.
no
Expert:  Louie replied 2 months ago.

Can we give this a try?

Please click HERE.

Scroll down to "Transfer & Install the Latest Software Update Manually".
Play the video tutorial.
Scroll a bit further down. Select your Kindle's model/version and then click on the "...Kindle...Software Updates..." for your model/version.
A new page would open with instructions on how to manually download and install the latest software update available for your Kindle.
Thereafter, it may require several re-booting/restarting.
This would serve as both an attempt of a fix and as a test.
Please post back results / observations of the above once tried.