How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Randy Boman Your Own Question
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9838
Experience:  E-Reader Technician
Type Your E-Readers Question Here...
Randy Boman is online now
A new question is answered every 9 seconds

I cant get a wi-fi network on my kindle reader' all of a

Customer Question

I cant get a wi-fi network on my kindle reader' all of a sudden it stoped when I went into settings, under my wi-fi network it reads forget and I cant get it to connect can you help
JA: Does your network appear in the Wi-Fi list on your Kindle?
Customer: yes
JA: Are other devices (computer, phone, etc.) connecting to the router?
Customer: yes
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: E-Readers
Expert:  Randy Boman replied 2 months ago.
Hi ,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
Try these steps please>
On your Kindle>- Select Wi-Fi from the menu.
- Ensure Wireless Networking switch is in the on position.
- A list of networks will appear. You may have to wait a moment as your Kindle detects networks in range. If your network doesn't appear tap the tick box next to
- Wireless Networking off and on to refresh the list.
- Tap the name of your home wifi network. On the screen prompting you to enter a password, select Forget
- Then press and hold the power button for 20 seconds. Then restart the Kindle.- Then try connecting to Wi-Fi
- Select Wi-Fi.
- Ensure Wireless Networking switch is in the on position.
- Your home network should appear in the list.
- Tap the name of your network. A lock symbol will appear next to your network .
- Enter the characters of the password ***** the onscreen keyboard.
- If you need help locating your password ***** me know.
- Then Tap Connect.
- Let me know what happens please.