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Ask Viet - E-reader Tech Your Own Question
Viet - E-reader Tech
Viet - E-reader Tech, Technician
Category: E-Readers
Satisfied Customers: 38211
Experience:  Troubleshoot issues with E-readers.
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I had downloaded several books at the doctors office and was

Customer Question

i had downloaded several books at the doctors office and was trying to scroll through more titles but now seemed to be locked into a never ending circle of titles but unable to download anything or get out of this mode. When I swipe to open kindle I just get a blank screen.. Help
JA: When could you last access your Kindle?
Customer: Last Friday the 21 st of July
JA: Did you try resetting through Amazon's online password ***** tool?
Customer: No. Did not know I could do that. Not good with these gadgets..
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: Have I lost the books already downloaded?
Submitted: 2 months ago.
Category: E-Readers
Expert:  Viet - E-reader Tech replied 2 months ago.

Hi,
I'm sorry about the issue. Please press and hold (or slide and hold) the Power on / off button / switch on your Kindle for about 45 seconds, then turn it back on and check.

- Is it the kindle model? Or something else?

- Does your ereader device have touchscreen?
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,