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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 20155
Experience:  E-reader expert
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My reader will not load my book for me to read. Kindle Fire

Customer Question

My reader will not load my book for me to read.
JA: What's the make/model of your device? How old is it?
Customer: Kindle Fire 8
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I has been going on for a few days, I thought at first it was my internet service because I couldn't get it to go online. I haven't done anything as I'm not very good with this.
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: E-Readers
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Expert:  Josh replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.