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Pete, Engineer
Category: E-Readers
Satisfied Customers: 18123
Experience:  Over 16 years experience installing and repairing electronics.
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I have had my kindle for several years now and all of a

Customer Question

I have had my kindle for several years now and all of a sudden it says that I am not connected to the internet. What can I do to connect again?
JA: What's the make/model of your device? How old is it?
Customer: I will have to look it up. Is that information on my kindle? Sorry, but clearly I have no idea what I'm doing
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Yestersday. I haven't tried anything cause I don't know how
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: E-Readers
Expert:  Pete replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 2 months ago.

Did you recently make any changes to your internet?

Perhaps install a new modem or Router?

Can any other devices still connect to your internet - e.g. computer, phone?