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Pete, Engineer
Category: E-Readers
Satisfied Customers: 18138
Experience:  Over 16 years experience installing and repairing electronics.
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I have just had my new book (Cafe Mimosa in Topanga)

Customer Question

I have just had my new book (Cafe Mimosa in Topanga) formatted for kindle; the person who did it (and also my last book, also now happily on KIndle) is unable to get the book up on kindle--HELP! thank you,***@******.***
JA: What's the make/model of your device? How old is it?
Customer: do you need to talk to the person with my reformatted book?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: you're not getting my messages!
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: no!
Submitted: 3 months ago.
Category: E-Readers
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 3 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 3 months ago.
I'm at(###) ###-####1579THANKS SO MUCH FOR CALLING!!
Customer: replied 3 months ago.
i typed one extra telephone number in--
my tel:(###) ###-####Jane
Expert:  Pete replied 3 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 3 months ago.

Hi Jane,

Is the publisher getting any error messages?

Expert:  Pete replied 3 months ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

Customer: replied 3 months ago.
My Amazon password ***** ID number was all Kindle needed to do the transfer, I'm afraid you or your company misunderstood my question. And for this am I really charged $50? Thank you, Jane.
Expert:  Pete replied 3 months ago.

I am a user of this site just like you and have nothing to do with the billing or accounts, however I understand that you pay a deposit to the site when you ask your question. I have been paid nothing and your deposit remains in your JustAnswer account.

Let me know if you need any further assistance at all.