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Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9842
Experience:  E-Reader Technician
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My Kindle paperwhite has stopped letting me turn pages. It

Customer Question

My Kindle paperwhite has stopped letting me turn pages. It seems to be frozen.
JA: What's the make/model of your device? How old is it?
Customer: Kindle paperwhite Christmas 2014.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It started last night. It had worked ok. Then I did something else. When I went back to reading, it wouldn't work. I recharged it, although it wasn't showing that as the problem.
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: No.
Submitted: 2 months ago.
Category: E-Readers
Expert:  Randy Boman replied 2 months ago.
Hi,
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you.
This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.Then press or slide the power button to restart if the device does not start up again on its own.If the screen is still unresponsive, plug in your device using the USB cord or power adapter that came with it. Then try charging the Kindle tablet with a wall outlet power adapter. Let the device charge for 30 minutes, unplug it, and then try to restart again.
Expert:  Randy Boman replied 2 months ago.

Did that work for you?

Expert:  Randy Boman replied 2 months ago.

Please let me know if you need any other assistance.

Also, please take a moment to rate my service by choosing one of the stars at the top and click on submit.

Thank you very much!