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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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All of a sudden my kindle screen went blank and cannot be

Customer Question

All of a sudden my kindle screen went blank and cannot be restarted!
JA: What's the make/model of your device? How old is it?
Customer: it is about 8 years old and where can I see the model no.?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just today around lunch time, after I finished a book I switched is off and could not restart it. I have no idea what trouble shooting I could do?
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: what do you want me to do?
Submitted: 2 months ago.
Category: E-Readers
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, was the Kindle (fully) charged prior to the described fault?