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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I;m connie i have a kindle version 3.1. it will not download

Customer Question

hi, i;m connie i have a kindle version 3.1. it will not download recent purchases. I think it may need to be updated how do i do this?
JA: What's the make/model of your device? How old is it?
Customer: amazon kindle version 3.1 ive had it several years.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I dont know, I haven't used it in a couple years. it is charged cut doesn't connect to wifi
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Not sure what they need to know....it's white does not have a built in light
Submitted: 2 months ago.
Category: E-Readers
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, have you considered / tried performing a software update of the Kindle? ...manually with the use of a computer?