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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14998
Experience:  E-Reader Expert
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My Kindle is worn out. it no longer charges. If I buy a new

Customer Question

My Kindle is worn out. it no longer charges. If I buy a new Kindle how do I transfer books I have on current Kindle***** ********@******.***
JA: What's the make/model of your device? How old is it?
Customer: I think it is at least 10 yrs. old--ancient
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It started a month ago either suddenly advancing pages through book or flashing pages off and on. I turned it opp and back on. When I type titles in Kindle Store, different letters show.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I don't think so
Submitted: 2 months ago.
Category: E-Readers
Expert:  info tech replied 2 months ago.

Hello

Welcome

Whilst this may be a hardware issue I am hopeful you have success doing this>>>

Please reset the kindle by holding down (or slide to the right on early kindles) the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help OR if this does not work for you.

A positive rating is appreciated thank you (rating bar of stars top of the page thank you) 3 to 5 stars and the site will release credit to me thank you.

Regards

Anthony

Expert:  info tech replied 2 months ago.

Is the kindle now working please?

Anthony