How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 20221
Experience:  E-reader expert
50836188
Type Your E-Readers Question Here...
Josh is online now
A new question is answered every 9 seconds

I have stopped getting and can't send emails and it keeps

Customer Question

I have stopped getting and can't send emails and it keeps saying I need an amazon account but I don't know my password ***** reset my account.
JA: What's the make/model of your device? How old is it?
Customer: I just know know w it was a Christmas and it's an amazon fire
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It started yesterday. People were saying that they sent me emails that I never received. My email is***@******.***
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I don't remember ever having an account with amazon
Submitted: 3 months ago.
Category: E-Readers
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Customer: replied 3 months ago.
Ok
Expert:  Josh replied 3 months ago.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Expert:  Josh replied 3 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.