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Louie, Technician
Category: E-Readers
Satisfied Customers: 12675
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Kindle needs repair Repair code: 0 Version

Customer Question

Kindle needs repair Repair code: 0
Version(###) ###-####
Submitted: 3 months ago.
Category: E-Readers
Customer: replied 3 months ago.
It says "Battery Invalid -22"
Expert:  Louie replied 3 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Expert:  Louie replied 3 months ago.

If you still want to send the Kindle back for repairs:

  • create a repair label:
  • Go to the Online Returns Center;
  • Select Return Items to display your recent orders;
  • Choose items to return and click on Return or replace items;
  • Select Defective / Does not work properly in the "Why are you returning this?" drop-down menu;
  • If your item is eligible for repair, you'll be offered this as an option;
  • Describe what's wrong with the item in the Comments section and click Continue. The repairer will be able to diagnose and fix the problem faster if you provide as much detail as possible;
  • If a repair is possible, you'll be offered it here;
  • If you aren't offered a repair, it isn't available for your item;
  • Select the address where the repairer should return the item.