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My paperwhite is locked up and won't start. I have held down
my paperwhite is locked up and won't start. I have held down the power button for 40 sec many times but with no results. This kindle is less than 6 months old … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
19,824 satisfied customers
Kindle 3 (keyboard) model left in a drawer for several years
Kindle 3 (keyboard) model left in a drawer for several years w/broken screen. I replaced screen and now it will not wake. I've tried the 40 sec hold of start followed by start, 40 sec hold of start fo… read more
Richard
Richard
Customer Service
IT Manager, Consultant
2,164 satisfied customers
I've not used my paperwhite for well over a year. I have
hi I've not used my paperwhite for well over a year. I have just tried to turn it on and not surpisingly the screen is showing an empty battery symbol with an exclamation mark in the middle og it. I h… read more
Randy Boman
Randy Boman
Technician
High School or GED
12,939 satisfied customers
My Kindle is locked up and won't reboot. It has been several
My Kindle is locked up and won't reboot. It has been several days. I have tried, holding the power switch in for 40 sec, plugged it in, etc. Nothing works. … read more
Cris
Cris
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No matter what i do to reboot my kindle papoerwhite it stays
no matter what i do to reboot my kindle papoerwhite it stays in frozen mode … read more
Randy Boman
Randy Boman
Technician
High School or GED
12,939 satisfied customers
When I last tried to turn off my Kindle, it took three tries
When I last tried to turn off my Kindle, it took three tries of holding the switch to the right for a count of ten (approximately 10 seconds). Now, it will not respond to a turn-on using the same swit… read more
Randy Boman
Randy Boman
Technician
High School or GED
12,939 satisfied customers
I am unable to do anything with my kindle...it is frozen.
I am unable to do anything with my kindle...it is frozen. Right now it is frozen on "do you want to shut down...." … read more
Cory
Cory
Vocational, Technical or Trade Scho
653 satisfied customers
My kindle is frozen have tried holding down for 20 secs then
my kindle is frozen have tried holding down for 20 secs then hitting botton again NOTHING then i plugged it into my computer held alt shift and holding down r NOTHING any other suggestions when i plug… read more
Randy Boman
Randy Boman
Technician
High School or GED
12,939 satisfied customers
I have a kindle fire. I get the amazon logo then the "fire"
I have a kindle fire. I get the amazon logo then the "fire" word but then the screen just stays dark. I have tried holding the start button down for 40 secs as recommended but no luck . Any ideas??? … read more
Nathan
Nathan
Bachelors of Science
36,422 satisfied customers
Kindle will not reboot, even after holding button 49
kindle will not reboot, even after holding button 49 seconds … read more
Randy Boman
Randy Boman
Technician
High School or GED
12,939 satisfied customers
My kindle fire will not take a charge, checking, just
my kindle fire will not take a charge JA: What's the make/model of your device? How old is it? Customer: checking JA: How long has this been going on? What troubleshooting have you tried? Customer: ju… read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
19,824 satisfied customers
Fire hdx wont start. Loaded overnight, held power for 20 sec
fire hdx wont start. Loaded overnight, held power for 20 sec then 2 more agin, but nothing … read more
Randy Boman
Randy Boman
Technician
High School or GED
12,939 satisfied customers
I have a Kindle Fire HD8 There is no Options Bar at the
I have a Kindle Fire HD8 There is no Options Bar at the bottom of the pages ever There is no up arrow to bring it up … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
19,824 satisfied customers
I would like to know why my kindle is not charging. I have
good morning , I would like to know why my kindle is not charging . I have had this kindle fire for a while. I had on charger for two days still not charging. I really enjoy my kindle fire :-( … read more
Anthony_Infotech
Anthony_Infotech
Self Employed
Vocational, Technical or Trade Scho
19,824 satisfied customers
My kindle is stuck on a page which says "Empty Battery" but
my kindle is stuck on a page which says "Empty Battery" but the charger won't charge it. There is no green light or red light showing (nothing). I have tried sliding the power button along and holding… read more
Cory
Cory
Vocational, Technical or Trade Scho
653 satisfied customers
kobo is not operating as it should...frozen on home page....pin
kobo is not operating as it should...frozen on home page....pin in the back only produced a flashing green and blue light which brings it back to the home page and freezes...could you advise on this m… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
539 satisfied customers
screen froze and I tried a hard reset but it didnt work thr
screen froze and I tried a hard reset but it didn't work thr green light stays lit for 3-5 secs and then goes out. tried recharging but the orange light does not stay lit for more than 3-5 secs. time … read more
namstech
namstech
Software Development Engineer
Master's Degree
546 satisfied customers
My kindle will not start up. Appears fully charged. Only picture
My kindle will not start up. Appears fully charged. Only picture of Alex. Dumas at all times Tried holding starting lever at top of Kindle and letting go, but nothing happens. No red dot when turned o… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
10,232 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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