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The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on Kindle for 40 FULL seconds, then release and wait a full minute for it to reboot (do no press anything else within that minute).
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Kathy, please view my reply. I posted an answer for you to fix your Kindle and it appears you have not yet viewed it. The page you posted your question on is where I posted replies.