How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

My kindle reader is locked on airplane mode. How do I turn

Customer Question

My kindle reader is locked on airplane mode. How do I turn it off to use my kindle?
JA: What's the make/model of your device? How old is it?
Customer: It is about four to five years old. The model is unknown. It is marked Kindle.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: One week and I have charged the machine. The controls do not work.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: E-Readers
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 3 months ago.

Which model reader do you have? Is it a color touch screen? Black and white screen? Any buttons on the front?

Customer: replied 3 months ago.
Black and white screen and the buttons are on the bottom of the kindle.
Expert:  Nathan replied 3 months ago.

Is it a touch screen model? Or do you only use the buttons to navigate (some have both)?