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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have a nextbook with the Nook ap on it. I can read some of

Customer Question

I have a nextbook with the Nook ap on it. I can read some of my books, but others it wants to down load but I get a message "Internal error: Exception executing the command"
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Nextbook Ares 8A
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: I bought it 7/12, have not tried anything but rebooting
Submitted: 3 months ago.
Category: E-Readers
Expert:  Richard replied 3 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Nook and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Nook.

Let me know the results please

Thank you