How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of E-Readers
32989067
Type Your E-Readers Question Here...
Richard is online now
A new question is answered every 9 seconds

MY NOOK SCREEN IS FROZEN, SMT6ONU ABOUT 6 MONTHS, JUST THIS

Customer Question

MY NOOK SCREEN IS FROZEN
JA: What's the make/model of your device? How old is it?
Customer: SMT6ONU ABOUT 6 MONTHS
JA: How long has this been going on? What troubleshooting have you tried?
Customer: JUST THIS MORNING TURNING IT ON OR OFF
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: NO
Submitted: 11 days ago.
Category: E-Readers
Expert:  Richard replied 11 days ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Nook and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Nook.

Let me know the results please

Thank you