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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I didn't receive my last 4 books ordered as I had changed my

Customer Question

I didn't receive my last 4 books ordered as I had changed my Wi Fi connection. I have just corrected it so could you please send them again .
JA: What's the make/model of your device? How old is it?
Customer: Where do I find that information?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have just managed to connect the Kindle to my Wifi so could you please send the order through?
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No just the connection would be great. I have 4 books to come.
Submitted: 3 months ago.
Category: E-Readers
Expert:  Richard replied 3 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and access the books.

Let me know the results please

Thank you