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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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IMy E-Reader Page is set on Book Details, but has this large

Customer Question

IMy E-Reader Page is set on Book Details, but has this large Square covering most of the page and I can't move anything or go anywhere. I haven't used my E-Reader for 2 weeks. Help
JA: What's the make/model of your device? How old is it?
Customer: Its the slim
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I purchased it this year My problem started when my Bank Card details changed
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: No thanks The Model is the Kindle Paperwhite
Submitted: 3 months ago.
Category: E-Readers
Expert:  Richard replied 3 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and use it.

Let me know the results please

Thank you