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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have an early kindle with version 3.1 software and I am

Customer Question

I have an early kindle with version 3.1 software and I am unable to update the software. I am unable to purchase books until I do so. Registered user (me) S***** *****on
JA: What's the make/model of your device? How old is it?
Customer: Not Sure but s/n is B006 AOAO114303KE
JA: How long has this been going on? What troubleshooting have you tried?
Customer: A couple of days and I have gone to the web site to try to download updates but unable to do so.
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: Not that I can think of
Submitted: 3 months ago.
Category: E-Readers
Expert:  Richard replied 3 months ago.

Hi there Sandy and welcome

Can you tell me please exactly what happens when you try to do an upgrade of the Kindle?

Please let me know

Customer: replied 3 months ago.
Nothing it just looks at me