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Ask Randy Boman Your Own Question
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9712
Experience:  E-Reader Technician
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My kindle has frozen.how can i fix it, 2 or 3 years old.it

Customer Question

my kindle has frozen.how can i fix it
JA: What's the make/model of your device? How old is it?
Customer: 2 or 3 years old.it has a FCCE0700 on the back.can i get the serial number by connecting it to my pc.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just happened.it will not turn off altogether.connected to pc to see if i could find an answer.
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: no
Submitted: 12 days ago.
Category: E-Readers
Expert:  Randy Boman replied 12 days ago.

Hi,
My name is Randy,
I am sorry to hear that you are having this issue.
I will be glad to assist you.
This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 seconds, then release.Then press or slide the power button to restart if the device does not start up again on its own.