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Ask Randy Boman Your Own Question
Randy Boman
Randy Boman, Technician
Category: E-Readers
Satisfied Customers: 9850
Experience:  E-Reader Technician
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My koboglo won't turn on and it is fully charged, kobo vox

Customer Question

my koboglo won't turn on and it is fully charged
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: kobo vox ereader and I have never had trouble turning it on. I was downloading a new book this morning and I was told there was a problem completing my transaction
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just started this morning - I put it on charge and now it won't open. With the charger on the green light shows but nothing else.
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: E-Readers
Expert:  Randy Boman replied 3 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Try this please>

  1. Locate the small hole on the bottom of your eReader.
  2. Unfold a paper clip and slide an end into the hole.
  3. Press gently until you feel a click.
    Your eReader should restart.
Customer: replied 3 months ago.
I had already tried that. I managed to fix it myself thanks
Expert:  Randy Boman replied 3 months ago.
That's great news!