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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 20169
Experience:  E-reader expert
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I am trying to download the newest update for my Kindle,

Customer Question

I am trying to download the newest update for my Kindle
JA: What's the make/model of your device? How old is it?
Customer: serial number B002A1A09283314
JA: How long has this been going on? What troubleshooting have you tried?
Customer: at least a week
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: model number D00511
Submitted: 3 months ago.
Category: E-Readers
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

If you see this message on your device on or after March 22, 2016, you will need to manually install the latest software update for your device in order to resume normal functionality.

Click here: https://www.amazon.com/gp/help/customer/display.html?nodeId=201994710

Locate your Kindle model on the page then click on Transfer via USB

Follow the prompts to update the software through your computer

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.