How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan T. Your Own Question
Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
42300671
Type Your E-Readers Question Here...
Dan T. is online now
A new question is answered every 9 seconds

Yesterday I ordered a book for my Kindle (Conf.

Customer Question

Yesterday I ordered a book for my Kindle (Conf. #D01-6242142-1177866) and it never downloaded. I was charged for this book and what do I do now?
JA: What's the make/model of your device? How old is it?
Customer: I is an older model 3rd generation (serial #B008A0A01173).
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This is the first time I've ordered in about a year. I had it shut down for a while but now I want to start using it again.
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: No. I recently charged it up so there was no problem there. I was charged for the book but it seems like it fell into a black hole somewhere
Submitted: 3 months ago.
Category: E-Readers
Expert:  Richard replied 3 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Kindle and access the book.

Let me know the results please

Thank you

Customer: replied 3 months ago.
That did not work
Expert:  Richard replied 3 months ago.

Thanks

If you go to settings, then wireless

Does it show your kindle as connected to the wifi network?