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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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Hope so. I bought this kindle today and trying to set it up.

Customer Question

Hope so. I bought this kindle today and trying to set it up. I get the email and password ***** but it goes to that security code and wont let me in. I had a another one but lost it and not sure if the phone and email are the same. Rex Symonds(###) ###-####**@******.***
JA: How old is the phone?
Customer: 3 yrs
JA: How long has this been going on? What troubleshooting have you tried?
Customer: About an hr. Its a white kindle I got from Best buy. Today and charge itup
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: Just type and retyping password ***** email, with no luck
Submitted: 3 months ago.
Category: E-Readers
Expert:  Pete replied 3 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 3 months ago.

Hi Rex, what is the exact error message that you are getting?