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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I signed up for Kindle Unlimited. I ordered 2 books-A Quiet

Customer Question

I signed up for Kindle Unlimited. I ordered 2 books-A Quiet Life in the Country ans Stillhouse lake. I was charged for both books. Why?
JA: What's the make/model of your device? How old is it?
Customer: Kindle Fire new last week.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I just signed up for unlimited today. and ordered today. Was it not processed yet?
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: E-Readers
Expert:  Cory replied 3 months ago.

Welcome, I am Cory.

When you ordered the books, how did you order them?

Customer: replied 3 months ago.
I ordered them on the page welcoming me to kindle unlimited.
Customer: replied 3 months ago.
I prefer over the computer.
Customer: replied 3 months ago.
I have a regular kindle also and the books came to it also
Expert:  Cory replied 3 months ago.

Did you order them with the Kindle Unlimited bar or maybe you clicked on $3.99 to buy?

Customer: replied 3 months ago.
I just clicked on the book under the kindle unlimited sign over the book
Customer: replied 3 months ago.
I clicked where it said $0 cost
Expert:  Cory replied 3 months ago.

Can I connect remotely and look at this?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
I will contact Amazon myself
Expert:  Cory replied 3 months ago.

Ok remote is a premium service that costs an additional fee.