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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I bought a new Kindle recently. It came with no

Customer Question

I bought a new Kindle recently. It came with no instructions. Other than turning it on and plugging in the power cord, I am unable to do anything with my Kindle. Please guide me to a set of directions so I may start to enjoy my purchase.
JA: What's the make/model of your device? How old is it?
Customer: it was purchased recently. I have it in a special cover which I bought to protect it. I cannot see a model number or name on this Kindle.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have tried before but no success. Don't know what to use for troubleshooting.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I had ordered a book by Thomas Sewell that is on there know.
Submitted: 3 months ago.
Category: E-Readers
Expert:  Cris replied 3 months ago.

Hi, thanks for using I am Cris and will be glad to assist you.

Can you tell me what Kindle model you have? Kindle Fire, Touch or Paperwhite?

Customer: replied 3 months ago.
I am now calling Amazon to report fraud committed by Just