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Steve G.
Steve G., Engineer
Category: E-Readers
Satisfied Customers: 17987
Experience:  Vice President of an Electronics Repair Company
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My kindle paperwhite froze after I downloaded a book. I

This answer was rated:

My kindle paperwhite froze after I downloaded a book. I can't swipe to unlock. It does charge.
JA: What's the make/model of your device? How old is it?
Customer: I bought it 12/21/16. Where do I find the model number? CE0700?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Happened last night. Don't know how to trouble shoot as it won't open. I did charge it hoping that would help.
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: no

Hi there. My name is ***** ***** I am in Maryland.

Press and hold the power button for 30 seconds. The Kindle should reboot and unglitch itslef.

Let me know if that does not happen.

I'll be here.


Customer: replied 3 months ago.
It worked!

Great. I'm happy to have helped.

Please be sure to rate my service today so I am credited with helping you.

Thanks very much.


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