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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 18914
Experience:  E-reader expert
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How can I get my kindle #4 repaired? it won't power up.

Customer Question

how can I get my kindle #4 repaired? it won't power up.
JA: What's the make/model of your device? How old is it?
Customer: kindle fire about 5 years old Idon
JA: How long has this been going on? What troubleshooting have you tried?
Customer: one day,nothing tried
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: E-Readers
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process. Allow it to charge for 20 minutes now and see if it will charge

If that does not work then please let me know when you purchased the Kindle