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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have a router at my home to which, for example, I

Customer Question

I have a router at my home to which, for example, I regularly connect to my iPhone (so I do have a Wi-Fi network. Unfortunately, I am not able to connect my Kindle (John Baity's 5th Kindle) to the Wi-Fi, receiving a message that "the security type entered does not match the security type of the Wi-Fi netwrok. Please help m,e solve this.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: How do I find that?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: For more than a week. I haven't tired any throubleshooting - don't even know what to do in that regard.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No, except that this all started when my wife wanted to transfer books from here Kindle to miine.
Submitted: 1 month ago.
Category: E-Readers
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Are you unsure of the password ***** your Wi-Fi network?

Customer: replied 1 month ago.