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Jason Jones
Jason Jones, Technician
Category: E-Readers
Satisfied Customers: 16667
Experience:  Years of experience and education.
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My husband passed away in November, I would like to

Customer Question

My husband passed away in November
JA: What's the make/model of your device? How old is it?
Customer: I would like to consolidate both our accounts on my name so I can access my library etc
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have two accounts - one in my name and one in my husbands name - my kindles are all in his name - I have changed my Amazon account but kindle account is not accessible
JA: Anything else you want the eReader expert to know before I connect you?
Customer: not at this time I have also forgotten our passwords
Submitted: 4 months ago.
Category: E-Readers
Expert:  Jason Jones replied 4 months ago.


I am sorry to hear that you are having this problem with your Amazon account. It sounds like you simply, need to reset your password. So, please go ahead and follow the instructions that I typed for you below.

Please, follow the instructions below to reset your Amazon account password:
- Click the following link:
- Fill out the requested information on that page and continue.
- Once that is complete, you will be able to reset your password.

Now that you have the new reset password, you can enter that on the Kindle.

Rating me on the top of the page doesn't cost anything extra. Rating is how I am given credit. If you don't rate, doesn't give you a refund.

I would really appreciate it if, you could take a moment and rate me on the top of this page by clicking the Stars and clicking the Submit button on the top of this page.

Thank you,
***** *****

Customer: replied 4 months ago.
Appreciate your help
When can I expect the refund of $5 ?
Expert:  Jason Jones replied 4 months ago.

Oh, you would like a refund? I will send in your refund request now.

Thank you,


Customer: replied 4 months ago.
I don't need any membership
I was able to get my problem resolved
Customer: replied 4 months ago.
When I get my refund then I will rate you
Expert:  Jason Jones replied 4 months ago.

Thank you. There is no need to rate me because I will not be given any credit for the question due to the refund.

You can go ahead and just close this page. I sent in the refund request.

Thank you,


Customer: replied 4 months ago.
Why wouldn't you get the credit
They said the advice was free - so it was a ploy to get me to sign up ??
I just don't need the membership
You were very polite and Proffesional
And I think you deserve a credit for that!!
Anyway Thank you for your help!
Wish you all the best