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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I just got my new kindle today as more old one died. when

Customer Question

I just got my new kindle today as more old one died. when setting up it never transferred any books or games from my old one. This one shows Roberts 3rd fire my old one was Roberts fire 2, my wife has Roberts 1. the e-mail address on my old I believe might have been***@******.***. I have many resource books under old one that was why I was in a rush to get this new one. Please help call bob Wittenberg(###) ###-####as soon as possible. Thank you
JA: What's the make/model of your device? How old is it?
Customer: Sorry for the delay, did not see your response, not very computer literate.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Sorry for the delay did not see your response, not very computer literate. I have not tried much with fear I may mess up even more. My wife kindle shows Roberts Kindle 2 my old one shows Roberts kindle 2, (even though she got hers first). My old Kindle, (Roberts Kindle) I got Sept of 2012 serial #DO1E AOAO 2163 0J14 my kindle e-mail is***@******.***. I did error in my first message I thought my old Kindle was Roberts Kindle2 but it does show just Robert's kindle. I do remember when I got my old Kindle my wife already had hers and had used our primary e-mail address of***@******.*** so kindle had me set up another e-mail so I used***@******.***. I hope this helps as right now on my new Kindle fire HD8 16 GB that shows Robert's kindle 3 all of my wife's games are shown. I just need all my old data on my new one. Hope this helps. I did think the way you showed info on the web page someone was going to call. Yesterday when I received my new kindle I did try send message for someone to contact me but could not get the feature to work, THANK YOU. Bob
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No I think that is all unless you need more info
Submitted: 4 months ago.
Category: E-Readers
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 4 months ago.

Hi Bob,

Is the Kindle registered to your Amazon account?