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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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I have bought a kindledx on ebay. I am not able to use it as

Customer Question

Hi, I have bought a kindledx on ebay. I am not able to use it as I cannot register it on m,y Amazon account. I also dont thing that the kindle was updated before it was sold
JA: What's the make/model of your device? How old is it?
Customer: software version 2.5.3(490488060)
JA: How long has this been going on? What troubleshooting have you tried?
Customer: serial number B005AOA200470464
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I just need to update and register the kindle
Submitted: 4 months ago.
Category: E-Readers
Customer: replied 4 months ago.
I have had the kindle for a few months but am not able to use it at all
Customer: replied 4 months ago.
I also have 3 other kindles which have not been upgraded. I have previously tried getting help from this site and from Amazon but to absolutely no avail
Customer: replied 4 months ago.
I live in South Africa and cannot enter my phone number on your website
Expert:  Josh replied 4 months ago.

Hi,

Do you need help with updating the Kindles? You will need to update them before they will work.

Customer: replied 4 months ago.
I am aware of this---my problem is that I am not able
To update them. I have downloaded the update onto my laptop but this has not transferred to the devices. Also, my other problem has been that I cannot register the kindle i bought on eBay with Amazon. When I previously contacted this site, I was not able to get any assistance
Customer: replied 4 months ago.
I have already mentioned that your site does not allow me to enter the country code for South Africa therefore calling is not possible. It is extremely frustrating having to pay you money and then go round in circles
Expert:  Josh replied 4 months ago.

Why were you unable to transfer the update to your Kindle?

Customer: replied 4 months ago.
I have just been fleeced on what seems to be a scam site!!!!!!
Expert:  Josh replied 4 months ago.

Why were you unable to transfer the update to your Kindle?

Customer: replied 4 months ago.
It is not for you to ask why I could not do the update----this is what I am asking you and it has not been sorted out. I also
need to know why I can't register the kindle I bought on eBay----no response from you at all despite having paid
Expert:  Josh replied 4 months ago.

I am not sure what you mean -- There is no way that I can tell you why your update transfer did not work unless you provide me with exact details of what happened.