Ask an E-Readers Question, Get an Answer ASAP!
This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.
The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.
You are seeing an automated ad by the site for a call or remote session. It is not sent by me. This is optional and may be ignored if you wish.
Please complete the specific reset steps I mentioned above.
now go into the tools/menu and choose the SYNC option. Does the book show at that point?
Which specific model kindle do you have?
Thank you for confirming, that is the original keyboard model, so the menu is a bit different.
Can you tell me how you downloaded the library book?
That is what I was trying to get you to, yes.
But that is really just to sync with the amazon servers.
If you were getting a book file from a local library, that goes though their own site/service, which is a different process.
Many libraries books will not work on these old kindles, or will only work if manually downloaded through a computer/usb connection
That is what I would recommend at this point.
They may be able to email you the book file, and if so then I can guide you through doing this on your own computer,
or if you have to go back I can give you the steps to do it on their computer.
Great! If you need more help after speaking with them, feel free to get back in touch anytime.
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at http://bit.ly/2rRmuH2 and ask for Nathan.
Thank you, ***** ***** a nice day,
Hello, it appears your question is still open.
Do you need more help with this?If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work as an independent technician.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.