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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14667
Experience:  E-Reader Expert
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My kindle has been turned off for some time and even though

Customer Question

My kindle has been turned off for some time and even though I have charged it, it doesn't appear to work. Can you help me please.
JA: What's the make/model of your device? How old is it?
Customer: About four or five years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I haven't tried anything else.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: Yes, I love this device and want to read my books. Please help
Submitted: 1 month ago.
Category: E-Readers
Expert:  info tech replied 1 month ago.



Problem is often caused by glitched software please follow the guide below

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

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Expert:  info tech replied 1 month ago.

Can you please view my reply above please, let me know if I can be of any more help