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info tech
info tech, Technician
Category: E-Readers
Satisfied Customers: 14784
Experience:  E-Reader Expert
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My kindle is frozen to enter password never happened

Customer Question

My kindle is frozen to enter password ***** happened before.light only goes on when I hold the slide button for long time
JA: What's the make/model of your device? How old is it?
Customer: Amazon kindle 3 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Have not used it for a week the tried opening it today
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I went on a trip on plane but always keep it in my purse
Submitted: 2 months ago.
Category: E-Readers
Expert:  info tech replied 2 months ago.



Problem is often caused by glitched software please follow the guide below

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

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Expert:  info tech replied 2 months ago.

How is this working out please?


Customer: replied 2 months ago.
Still not working
Expert:  info tech replied 2 months ago.

When you carried out the procedure did you see the kindle re-boot back to the start page?

Customer: replied 2 months ago.
Expert:  info tech replied 2 months ago.

You did hold the on/off switch DOWN for a full 40 seconds?without releasing your finger

Expert:  info tech replied 2 months ago.

Then on the 40th second released your finger