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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 19297
Experience:  E-reader expert
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I tried to update my credit card details and it now just has

Customer Question

I tried to update my credit card details and it now just has a bank box covering most of the screen that i can't get rid of
JA: When could you last open your Box software?
Customer: don't even know what box software is sorry
JA: Did you recently update your software or Operating System (OS)?
Customer: not that I'm aware of
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: E-Readers
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Expert:  Josh replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue