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Dan T.
Dan T., Master Technician
Category: E-Readers
Satisfied Customers: 140
Experience:  DoD master electronics technician
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New Kindle. used my old password from my original kindle and

Customer Question

new Kindle. used my old password ***** my original kindle and it wouldn't take. what now?
JA: What's the make/model of your device? How old is it?
Customer: new one. 10" Amazon
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just brought to home from the store. have tried other passwords but the one used before on "kindle" was the one I tried.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: E-Readers
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

The Kindle has 3 passwords associated with it: Amazon account password, Wi-Fi password, or Kindle is locked password. Which one do you need help with?