How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Customer Service
Category: E-Readers
Satisfied Customers: 36526
Experience:  Avid repairer and trouble shooter of E-Readers
32989067
Type Your E-Readers Question Here...
Richard is online now
A new question is answered every 9 seconds

I purchased a book through Amazon and it was sent to my

This answer was rated:

I purchased a book through Amazon and it was sent to my tablet. I am unable to download the book.
JA: What's the make/model of your device? How old is it?
Customer: It is and Ellipsis through Verizon. I got it last year.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I tried to download it on Tuesday. I've turned the device completely off and back on but it still doesn't download.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I think that's all at this time.

Hi there and welcome

Can you tell me the error you get when you fail to download the book?

Please let me know

Customer: replied 1 month ago.
There was an error downloading the book. Please try again later. If you continue having problems, please contact Kindle Customer Service.

Thank you

Remove the charger from the Kindle and hold the power button to off for 60 seconds. Release, then connect the charger and try to turn on the Kindle and download the book Let me know the results please Thank you
Customer: replied 1 month ago.
That worked. Thank you so much.

your most welcome!

It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

Richard and 2 other E-Readers Specialists are ready to help you