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Josh
Josh, Technician
Category: E-Readers
Satisfied Customers: 19890
Experience:  E-reader expert
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Kindle will not turn on, Fire 3, several months, could

Customer Question

Kindle will not turn on
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: Fire 3
JA: How long has this been going on? What troubleshooting have you tried?
Customer: several months
JA: Anything else you want the eReader expert to know before I connect you?
Customer: could usually get it to turn on if I Plugged in charger even when Kindle was fully charged. nNot today though
Submitted: 3 months ago.
Category: E-Readers
Expert:  Josh replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 3 months ago.

Please plug in your Kindle for 5 minutes then hold down the power button for 45 seconds while it is plugged in until the Kindle reboots. It can take 2-3 minutes for the complete reboot process. Allow it to charge for 20 minutes now and see if it will charge

If that does not work then please let me know when you purchased the Kindle

Expert:  Josh replied 3 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.